ORDER PROCESSING TIME: 1-2 Business Days.
Orders containing Pre-Order items will ship complete when all the items are available.
Important Shipping Information
We ship to any city in the U.S. All frozen and refrigerated orders will only ship on Tuesdays and Wednesdays. Be sure to submit your order at least a couple days before so it can be processed in time for the Frozen order consolidation. Orders not received in time will carry over to the next Tuesday or Wednesday.
What Shipping Option Do I Choose?
Orders to zip codes starting with 89 – 93, will arrive in 1 day with the UPS Ground option.PLEASE DO NOT USE THE USPS OPTION. USPS DOES NOT GUARANTEE DELIVERY WITH THEIR PROMISED DELIVERY DATES.
Orders to zip codes starting with zip codes 84-88 will arrive in two days with the UPS Ground option, and it is therefore acceptable to use the UPS Ground option if your order is going to any of the zip codes 84-88.PLEASE DO NOT USE THE USPS OPTION. USPS DOES NOT GUARANTEE DELIVERY WITH THEIR PROMISED DELIVERY DATES
All other zip codes require Next Day Air or Second Day Air shipping.
How your order will arrive.
We use styrofoam containers and dry ice for your shipping. Unfortunately we are limited to only 5 pounds of dry ice that dissipates in about 14 hours, and it is not sufficient for your products to arrive frozen. Even if items defrost during transit, there is no harm in refreezing them upon arrival as long as the items are still cool to the touch.
What will happen, and what you need to do during the process of adding frozen or refrigerated items to your cart:
When you add the first frozen item to your cart, you be be asked to enter the destination zip code. Based on this zip code the appropriate shipping container with dry ice will automatically be added to your order.PLEASE DO NOT DELETE THIS ITEM FROM YOUR CART. Once you are done adding items to your cart go to the checkout page and make sure that you change your shipping method to the appropriate shipping method as described above. Please do not select USPS. Delivery through USPS is not reliable or guaranteed and they may not deliver within the time period they promise.